Frequently Asked Questions (FAQ)

Welcome to Mintvako! Below are answers to common questions about our tableware, drinkware, serving pieces, related kitchen and dining accessories, orders, shipping, returns, and refunds.

If you need further assistance, please contact us at service@mintvako.com.

1. How long does shipping take?

Our standard estimated delivery schedule is:

• Order processing: 1–3 business days.

• Shipping transit time: 12–15 business days after dispatch.

• Estimated total delivery time: 13–18 business days.

Business days exclude weekends and applicable public holidays.

These timeframes are estimates, not guaranteed delivery dates. Customs inspections, weather, carrier disruptions, and other circumstances beyond our reasonable control may cause delays.

2. When will my order be processed?

Orders are generally processed within 1–3 business days after purchase.

Processing may take longer during public holidays, promotional periods, or when additional order verification is required.

You will receive an order confirmation after placing your order. If you do not receive it, please check your spam or junk folder and contact us if you need assistance.

3. Will I receive a tracking number?

Where tracking is available, we will email your tracking information after your order has been dispatched.

Please allow time for the carrier’s tracking system to register the shipment and display updates.

If you have not received tracking information or need help checking your shipment, contact service@mintvako.com with your order number.

4. What should I do if my order is delayed?

If your order has not arrived within the estimated 13–18 business-day delivery window, please contact us with your order number and any available tracking information.

We will review the shipment details and work with the carrier where appropriate. If a package is confirmed lost or cannot be delivered, we will discuss an appropriate resolution in accordance with our Shipping Policy and applicable law.

Delivery estimates do not limit any mandatory consumer rights or remedies.

5. What is your return policy?

You may request a return within 30 calendar days after your order is delivered. The return period begins on the delivery date, not the order date.

For standard change-of-mind returns, items must be unused, in their original condition, and returned with their original packaging and included accessories, where applicable. Please provide your order number or proof of purchase.

Contact us before returning any item. We will review your request and provide return instructions and the appropriate return address if your request is approved.

We do not apply blanket return exclusions to unspecified product categories. Any specific restriction will be clearly disclosed where applicable and will only be applied where permitted by law.

Claims involving damaged, defective, or incorrectly supplied items are handled separately, as explained in Question 7. Nothing in this FAQ limits your statutory consumer rights.

6. How do I request a return?

To request a return, email service@mintvako.com within the 30-day return window.

Please include:

• Your order number or proof of purchase.

• The item you wish to return.

• The reason for your return.

• Photos or supporting information, if relevant.

We aim to review complete return requests within 2 business days after receiving the information needed to assess your request.

If approved, we will provide return instructions and the appropriate return address.

Please do not send items to our registered business address unless we have specifically confirmed that it is the correct return destination.

7. What should I do if my item arrives damaged, defective, or incorrect?

Please contact us as soon as reasonably possible, preferably within 7 calendar days after delivery.

Email service@mintvako.com with:

• Your order number.

• A brief description of the issue.

• Clear photos of the affected item.

• Photos of the outer packaging and shipping label, if available.

We aim to review complete claims within 2 business days after receiving the necessary information.

Once the issue is confirmed, we will determine an appropriate solution based on the circumstances, product availability, and applicable law. Available remedies may include:

• A replacement at no additional charge.

• An exchange, subject to availability.

• A refund where appropriate or required by applicable law.

Please contact us before returning an affected item so that we can confirm the necessary arrangements.

The recommended 7-day reporting period does not limit any longer statutory rights or remedies available under applicable law.

8. Who pays for return shipping?

Return shipping costs depend on the reason for the return.

Change-of-mind returns: Customers are generally responsible for reasonable return shipping costs when the return is unrelated to damage, defects, or an error by Mintvako.

Confirmed damaged, defective, or incorrect items: Mintvako will cover reasonable return shipping costs when returning the item is necessary.

We will confirm the return address and shipping arrangements before you send an item back.

Original shipping charges, customs duties, taxes, and any applicable refund deductions will be handled as explained in our Return & Refund Policy and in accordance with applicable law.

9. How long do refunds take?

Our standard refund process is:

• Request review: We aim to review your request within 2 business days after receiving the necessary information.

• Returned-item inspection: Normally completed within 3 business days after the item arrives at the designated return address.

• Refund initiation: Within 5 business days after the refund is approved and any required inspection is completed.

• Payment provider processing: Additional time may be needed for the funds to appear in your account, depending on your bank, card issuer, or payment provider.

We will notify you by email when your refund has been initiated.

These are our normal processing targets, not a guarantee of your payment provider’s processing time. Mandatory refund deadlines under applicable law take precedence.

10. Can I cancel my order?

Please contact service@mintvako.com as soon as possible and include your order number.

We will try to accommodate cancellation requests before the order enters processing or is dispatched. Once an order has been processed or shipped, cancellation may no longer be possible.

Sending a cancellation request does not automatically confirm cancellation. We will check the order status and let you know whether your request can be accepted.

If a cancellation is accepted after payment, any refund due will be handled in accordance with our Return & Refund Policy and applicable law.

11. Can I exchange an item?

Exchanges and replacements are subject to product availability.

If the requested item is unavailable, we will contact you to discuss an appropriate alternative or refund, where applicable.

For approved exchanges or replacements involving confirmed damage, defects, or our fulfillment errors, customers will not be charged reasonable return or replacement shipping costs.

Please contact us before returning the original item. We will confirm whether a return is necessary and provide instructions.

12. How will I receive my refund?

Approved refunds are generally issued to the original payment method used for the purchase.

After we initiate the refund, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

If your original payment method is no longer available, please contact us so that we can discuss an appropriate alternative where permitted.

13. How can I contact Mintvako?

For questions about products, orders, shipping, returns, or refunds, please contact us using the details below.

Store Name: Mintvako

Website: https://mintvako.com/

Website Operator: Guangzhou Guijiqi Construction Co., Ltd.

Business License Entity: Guangzhou Guijiqi Construction Co., Ltd.

Customer Service Email: service@mintvako.com

Customer Service Phone: +1 712-215-8176

Registered Address:
Room 301, No. 96 Hesheng Road,
Wanqingsha Town, Nansha District,
Guangzhou, Guangdong, China.

For order-related inquiries, please include your order number and the email address used at checkout.

Please contact us before returning an item. Our registered business address is not automatically the return warehouse address.