Terms of Service

1. Overview

Welcome to Mintvako. These Terms of Service (“Terms”) govern your access to and use of https://mintvako.com/ (the “Website”), including browsing our products, placing orders, and using our online shopping services.

The Website is operated by Guangzhou Guijiqi Construction Co., Ltd. Throughout these Terms, “Mintvako,” “we,” “us,” and “our” refer to the business operating this Website.

By accessing our Website or placing an order, you agree to these Terms and our applicable store policies. If you do not agree to these Terms, please do not use our Website.

2. Business Information

Store Name: Mintvako

Website: https://mintvako.com/

Website Operator: Guangzhou Guijiqi Construction Co., Ltd.

Business License Entity: Guangzhou Guijiqi Construction Co., Ltd.

Registered Address: Room 301, No. 96 Hesheng Road, Wanqingsha Town, Nansha District, Guangzhou, Guangdong, China

Email: service@mintvako.com

Customer Service Phone: +1 712-215-8176

For questions regarding these Terms, orders, shipping, returns, or refunds, please contact us using the information above.

3. Eligibility and Website Use

By using this Website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree to use our Website only for lawful purposes. You must not:

• Use the Website for fraudulent, unlawful, or misleading activities.

• Interfere with the security, operation, or functionality of the Website.

• Attempt to gain unauthorized access to our systems or other users' information.

• Submit false, inaccurate, or misleading order or account information.

• Use our content or services in a manner that infringes applicable intellectual property rights.

We reserve the right to take reasonable action against misuse of our Website, subject to applicable law.

4. Products and Product Information

Mintvako offers tableware and related home dining products, which may include ceramic plates, bowls, cups, mugs, serving pieces, and tabletop accessories.

We make reasonable efforts to display product descriptions, images, colors, prices, dimensions, materials, and other available specifications accurately.

However, actual colors may vary depending on your screen settings, lighting, and device. Minor differences in appearance may occur between product images and the items received.

Please review the product description, dimensions, materials, care instructions, and other available details before placing an order. Product-specific claims and instructions on individual product pages apply where relevant.

5. Prices, Payments, and Orders

5.1 Prices

Product prices are displayed on the relevant product pages or at checkout. Prices, promotions, and product availability may change without prior notice, subject to applicable law.

Any applicable shipping charges, taxes, or other disclosed fees will be presented during checkout where applicable.

5.2 Payments

Orders must be paid using the payment methods available at checkout. Payments may be processed by third-party payment service providers under their applicable terms and privacy policies.

We do not guarantee that every payment method will be available for every transaction.

5.3 Order Acceptance

Submitting an order constitutes an offer to purchase the selected products. An order confirmation email acknowledges receipt of your order but does not necessarily constitute final acceptance.

We reserve the right to review, reject, or cancel an order where reasonably necessary, including in cases of suspected fraud, payment authorization failure, incorrect pricing, product unavailability, or inaccurate order information, subject to applicable law.

If we cancel an order after payment has been collected, we will arrange an appropriate refund for the amount paid for the canceled order.

5.4 Customer Information

You are responsible for providing accurate and complete contact, billing, and shipping information.

Please review your order details carefully before completing checkout. Incorrect or incomplete addresses may cause delivery delays, failed delivery, or additional carrier charges.

Contact us as soon as possible if you discover an error in your order information. We cannot guarantee that changes can be made after an order has entered processing or shipping.

6. Shipping and Delivery

Our shipping practices are intended to provide clear expectations for order processing and delivery.

6.1 Order Processing Time

Orders generally require 1–3 business days to process before shipment.

Processing time may be affected by order verification, public holidays, unusually high order volumes, or other operational circumstances.

6.2 Estimated Shipping Time

After an order has been processed and dispatched, estimated transit time is 12–15 business days.

The estimated total time from order processing through delivery is 13–18 business days.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary because of destination, customs procedures, carrier operations, weather, public holidays, or other circumstances beyond our reasonable control.

6.3 Tracking Information

Where tracking is available, we will provide tracking information after shipment. Tracking updates may take time to appear in the carrier's system.

Customers are responsible for monitoring delivery updates and providing accurate shipping information.

6.4 Delayed, Lost, or Undelivered Orders

If your order appears delayed, lost, or undelivered, please contact us at service@mintvako.com and provide your order number.

We will review the available tracking information and work with the relevant shipping provider where appropriate.

Nothing in this section limits any mandatory consumer rights that apply to your purchase.

For further details, please review our Shipping Policy.

7. Returns, Refunds, and Exchanges

7.1 30-Day Return Period

Eligible products may be requested for return within 30 days after delivery.

To initiate a return, contact service@mintvako.com with your order number, the item you wish to return, and the reason for the request.

Please wait for return instructions before sending any item back.

7.2 Return Eligibility

To help us process a return, items should generally be unused, in their original condition, and accompanied by their original packaging and order information, where reasonably applicable.

Some products may be ineligible for return where an exclusion is permitted by applicable law and disclosed in our Return & Refund Policy.

Nothing in these Terms excludes or limits mandatory rights available to consumers under applicable law.

7.3 Refund Processing

Once an authorized return is received and inspected, we will notify you of the return outcome.

Approved refunds will be issued to the original payment method where possible. The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Any applicable return shipping costs and refund deductions will be handled in accordance with our published Return & Refund Policy and applicable law.

7.4 Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, please contact service@mintvako.com as soon as reasonably possible.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the affected product and its packaging, where applicable.

After reviewing the information, we will determine an appropriate resolution based on the circumstances and applicable law. Available resolutions may include:

• A replacement or reshipment.

• An exchange.

• A refund.

We will provide instructions for the applicable resolution. Please do not discard a damaged item or return it before contacting us, unless necessary for safety or required by law.

For full eligibility and procedure details, please refer to our Return & Refund Policy.

8. Promotions and Discounts

Promotional offers, discount codes, and special pricing may be subject to additional conditions disclosed with the relevant offer.

Unless otherwise stated, promotional offers cannot be assumed to be combinable with other discounts. We reserve the right to correct errors and administer promotions in accordance with their published conditions and applicable law.

9. Intellectual Property

Unless otherwise stated, the Website's branding, text, graphics, photographs, design elements, and other original content are owned by or licensed to the relevant rights holder.

You may access and use this content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, or commercially exploit Website content without the required authorization, except where permitted by law.

All third-party names, trademarks, and product marks remain the property of their respective owners.

10. Third-Party Services and Links

Our Website may use or link to third-party services, including ecommerce hosting, payment processing, shipping, analytics, and customer support services.

Third-party services may be governed by their own terms and privacy policies. We are not responsible for the independent content or policies of external websites, except to the extent required by applicable law.

Your use of third-party services may be subject to additional terms presented by those providers.

11. Privacy

Your use of our Website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Please review our Privacy Policy before using the Website or placing an order.

https://mintvako.com/pages/privacy-policy

Please use the Privacy Policy page linked in our Website footer for the current policy.

12. Website Availability and Errors

We aim to keep our Website available and product information accurate. However, interruptions, technical errors, typographical mistakes, incorrect listings, or temporary service disruptions may occur.

Where permitted by applicable law, we reserve the right to correct errors, update information, or temporarily suspend parts of the Website for maintenance or operational reasons.

If an error materially affects an order, we will take reasonable steps to address it and communicate with the customer where appropriate.

13. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, the Website and its services are provided on an “as available” basis.

We do not guarantee uninterrupted or error-free Website operation.

Nothing in these Terms excludes, restricts, or modifies any warranty, consumer guarantee, or legal right that cannot lawfully be excluded or limited.

To the extent permitted by law, we will not be liable for indirect or consequential losses arising from the use of our Website where such liability may lawfully be excluded. Any other limitation of liability applies only to the extent permitted by applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree not to misuse our Website or infringe the rights of others through your use of our services.

Any liability arising from unlawful use of the Website will be determined in accordance with applicable law. Nothing in this section removes rights or protections that cannot legally be waived.

15. Governing Law

These Terms are subject to applicable laws and regulations.

Nothing in these Terms is intended to deprive consumers of mandatory protections available under the laws that apply to their transactions. Any determination of governing law or jurisdiction will be made in accordance with applicable legal requirements.

16. Changes to These Terms

We may update these Terms to reflect changes in our business, Website, services, or legal obligations.

The “Last Updated” date will be revised when changes are published. Updated Terms apply from the effective date indicated, subject to applicable law.

We encourage you to review this page periodically.

17. Contact Information

If you have questions about these Terms, please contact us:

Store Name: Mintvako

Website: https://mintvako.com/

Website Operator: Guangzhou Guijiqi Construction Co., Ltd.

Business License Entity: Guangzhou Guijiqi Construction Co., Ltd.

Registered Address: Room 301, No. 96 Hesheng Road, Wanqingsha Town, Nansha District, Guangzhou, Guangdong, China

Email: service@mintvako.com

Customer Service Phone: +1 712-215-8176

Thank you for shopping with Mintvako.

Mintvako — Tableware for a Brighter Everyday.