Return & Refund Policy

At Mintvako, we want our customers to have a positive shopping experience. This policy explains the conditions and procedures for returns, exchanges, replacements, cancellations, and refunds for purchases made through https://mintvako.com/.

It applies to our tableware, drinkware, serving pieces, and related kitchen and dining accessories. Please read it together with our Shipping Policy, Terms of Service, and FAQ.

1. 30-Day Return Policy

You may request a return within 30 calendar days after your order is delivered. The return period begins on the delivery date, not the order date.

For a standard change-of-mind return:

• The item must be unused and in its original condition.

• Original packaging and included accessories should be returned where applicable.

• You must provide your order number or proof of purchase.

Please contact us before returning any item. We will review your request and, if approved, provide return instructions and the appropriate return address.

We do not apply blanket return exclusions to unspecified product categories. Any product-specific restriction will be clearly disclosed before purchase and will only apply where permitted by law.

The conditions for standard change-of-mind returns do not automatically exclude claims involving damaged, defective, or incorrectly supplied items. Those claims are handled under Section 3.

Nothing in this policy limits your statutory consumer rights.

2. How to Request a Return

For a standard return, contact us within the 30-day return window:

• Email: service@mintvako.com

• Phone: +1 712-215-8176

Please provide:

1. Your order number or proof of purchase.

2. The name or description of the item you wish to return.

3. The reason for your return.

4. Photos or other supporting information, if relevant.

We aim to review complete return requests within 2 business days after receiving the information needed to assess your request.

If approved, we will provide the return instructions and the correct return address. Please package the item securely to help prevent damage during return shipping.

Please do not send items to our registered business address unless we have specifically confirmed that it is the correct return destination. Our registered business address is not automatically the return warehouse address.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible, preferably within 7 calendar days after delivery.

Email service@mintvako.com and provide:

• Your order number or proof of purchase.

• A brief description of the problem.

• Clear photos of the affected item.

• Photos of the outer packaging and shipping label, if available.

We aim to review complete claims within 2 business days after receiving the necessary information.

Once the issue is confirmed, we will determine an appropriate remedy based on the circumstances, product availability, and applicable law.

Available Remedies

Replacement: We may send a replacement item at no additional charge.

Exchange: We may arrange an exchange for the correct item or another agreed alternative, subject to availability.

Refund: If a replacement or exchange is unavailable or inappropriate, or a refund is otherwise agreed or required by applicable law, we will issue a refund.

Return Arrangements

We will confirm whether the affected item needs to be returned and provide instructions before you send it back.

For confirmed damaged, defective, or incorrectly supplied items, Mintvako will cover reasonable return shipping costs when a return is necessary. Customers will not be charged reasonable replacement shipping costs for approved replacements involving these issues.

Please contact us before purchasing a return shipping label so that we can confirm the shipping arrangements.

The recommended 7-day reporting period is not an absolute deadline and does not limit any longer statutory rights or remedies available under applicable law.

4. Return Shipping Costs and Other Charges

Return shipping costs depend on the reason for the return.

Change-of-mind returns: If you no longer want the item, selected the wrong item, or changed your mind, you are generally responsible for reasonable return shipping costs.

Damaged, defective, or incorrect items: If we confirm damage, a defect, or an error in the item supplied, Mintvako will cover reasonable return shipping costs when returning the item is necessary.

We will confirm the applicable arrangements before you ship the item.

Original shipping charges, customs duties, taxes, and other fees will be handled according to the circumstances and applicable law. Any applicable deduction from a refund will be explained and will only be made where permitted by law.

Please use a trackable shipping service where available and retain your proof of shipment.

5. Refund Review and Processing Times

Our normal return and refund processing schedule is:

1. Request review: We aim to review your request within 2 business days after receiving the necessary information.

2. Returned-item inspection: Normally completed within 3 business days after the returned item arrives at the designated return address.

3. Refund initiation: Within 5 business days after the refund is approved and any required inspection is completed.

4. Payment provider processing: Additional time may be needed for the funds to appear in your account, depending on your bank, card issuer, or payment provider.

If no return or inspection is required, the refund initiation period begins when the refund is approved.

We will notify you by email when your refund has been initiated.

Approved refunds are generally issued to the original payment method. If that payment method is no longer available, please contact us so that we can discuss an appropriate alternative where permitted.

These timeframes are our normal processing targets, not a guarantee of your bank’s or payment provider’s processing time. Mandatory refund deadlines under applicable law take precedence.

Business days exclude weekends and applicable public holidays.

6. Order Cancellations

If you wish to cancel an order, contact service@mintvako.com as soon as possible and include your order number.

We will try to accommodate cancellation requests before the order enters processing or is dispatched. Once an order has been processed or shipped, cancellation may no longer be possible.

Sending a cancellation request does not automatically confirm cancellation. We will check the order status and let you know whether your request can be accepted.

If a cancellation is accepted after payment, any refund due will be handled according to the refund process in Section 5 and applicable law.

If cancellation is no longer possible, you may request a return after delivery, subject to the applicable conditions in this policy.

7. Exchanges and Replacements

Exchanges and replacements are subject to product availability.

If the requested item is unavailable, we will contact you to discuss an appropriate alternative or refund, where applicable.

We will confirm whether the original item must be returned and provide the necessary instructions.

For approved exchanges or replacements involving confirmed damage, defects, or our fulfillment errors, customers will not be charged reasonable return or replacement shipping costs.

For other exchange requests, we will explain any applicable shipping costs or price differences before you agree to the exchange.

8. Shipping and Delivery Estimates

Our standard estimated delivery schedule is:

• Order processing: 1–3 business days.

• Shipping transit time: 12–15 business days after dispatch.

• Estimated total delivery time: 13–18 business days.

Business days exclude weekends and applicable public holidays.

These are estimates, not guaranteed delivery dates. Customs inspections, carrier disruptions, severe weather, and other circumstances beyond our reasonable control may cause delays.

The 30-day return window begins when the order is delivered, not when it is placed or dispatched.

If your order has not arrived within the estimated delivery window, please contact us with your order number and any available tracking information. We will review the shipment and work with the carrier where appropriate.

If a package is confirmed lost or cannot be delivered, we will discuss an appropriate resolution in accordance with our Shipping Policy and applicable law.

9. Contact Information

For questions about returns, refunds, damaged items, exchanges, or cancellations, please contact us using the details below.

Store Name: Mintvako

Website: https://mintvako.com/

Website Operator: Guangzhou Guijiqi Construction Co., Ltd.

Business License Entity: Guangzhou Guijiqi Construction Co., Ltd.

Customer Service Email: service@mintvako.com

Customer Service Phone: +1 712-215-8176

Registered Address:
Room 301, No. 96 Hesheng Road,
Wanqingsha Town, Nansha District,
Guangzhou, Guangdong, China.

For order-related inquiries, please include your order number and the email address used at checkout.

Please contact us before returning an item so that we can provide the correct instructions and return address. The registered business address is not automatically the return warehouse address.

10. Consumer Rights

This policy does not exclude, restrict, or replace any mandatory consumer rights or remedies available under applicable law.

Where applicable law provides a longer return period, a different remedy, or a mandatory refund deadline, that legal requirement will take precedence over any inconsistent provision of this policy.